Hyatt Regency Grand Cypress: Reviews

Overall

When I checked into the hotel, they gave me "a room with a pool view." What they did not tell me was that there was a convention going on that same night with all the conventioneers staying pool side. At 1 am, I finally went to the front desk and demanded another room because the conventioneers literally decided to have a party right outside my room. On checkout, while I out loading my car, the maid decided to enter my room and help herself to my jewerly. When I returned to my room and noticed it was gone, I I contacted security. The maid spoke no english,but denied it of course, and security tried to tell me it was my key that was electronically eneterd. After 4 hours of maid denial and security accusations, I decided to call the police. Security not only found my jewerly on the maid, but realized the card key used did belong to the maid. I received no apology from management, or any compensation. My weekend at Hyatt was ruined. Rating is negative star infinity.

You have found this review helpful. | Report Abuse